Pro Car PDR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
Fill out our contact or estimate request form
Call us or communicate via email
Schedule a service appointment
Submit an insurance claim through our assistance program
This information may include:
Name (first and last)
Email address
Phone number
Vehicle information (year, make, model)
Description of vehicle damage
Insurance information (when applicable)
Mailing or service address
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Operating system
Pages visited and time spent
Referring website or source
Device type
How We Use Your Information
Provide services: Process repair requests, schedule appointments, and perform PDR services
Communication: Respond to inquiries, send estimates, provide repair updates
Insurance claims: Assist with documentation and communication with your insurer
Improve our website: Understand usage to improve experience
Marketing: Send promotional information (opt out anytime)
Legal compliance: Comply with applicable laws and regulations
SMS & Text Messaging
When you provide your phone number through our contact or estimate form, by phone, or in conversation with us, you consent to receive calls and SMS/text messages from Pro Car PDR — including messages sent using automated technology — regarding your estimate, appointment scheduling, repair updates, and related service and promotional information.
Consent is not a condition of purchase. You are not required to agree to receive marketing texts in order to receive our services.
Message frequency varies based on your interaction with us.
Message and data rates may apply depending on your mobile carrier and plan.
Opt out at any time by replying STOP to any text message. Reply HELP for assistance, or contact us using the details below.
We do not sell or share your mobile information with third parties or affiliates for their own marketing purposes. Mobile opt-in data is never shared for marketing.
Advertising & Analytics
We advertise our services on platforms such as Facebook and Instagram (Meta) and may use Google services. These platforms, and tools like the Meta Pixel and Google Analytics, may use cookies or similar technologies to measure ad performance, understand how visitors use our site, and show you relevant ads. The information collected is generally aggregated or pseudonymous. You can manage ad personalization in your Facebook, Instagram, and Google account settings, and control cookies through your browser.
Information Sharing
We do not sell, trade, or rent your personal information. We may share in these limited cases:
Insurance companies: When you request claim assistance
Service providers: Trusted vendors who help operate our business (hosting, email, CRM), under confidentiality agreements
Legal requirements: When required by law or legal process
Business transfers: In connection with a merger or acquisition
Cookies & Tracking
Our website may use cookies to enhance your experience. You can set your browser to refuse cookies, though some site features may not function properly.
Data Security
We implement appropriate technical and organizational security measures. However, no method of transmission over the Internet is 100% secure.
Your Rights
Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-out: Unsubscribe from marketing communications at any time, or reply STOP to any text message
Do Not Sell or Share: We do not sell your personal information. Residents of California and other states may request details about, or opt out of, any sharing of personal information as defined by applicable law
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. The updated version will be posted with a revised date.